![]() ![]() So, in a nutshell, the customer use cases describe all the possible ways the user and the system would interact with each other for the user to achieve their goal. Now, to design the functional specification, you have to also cover all the choices an end-user would make while using the system.įor each of these choices, how the system would respond will become the use case. It shows all the functional aspects of the software which would be implemented through programming. The customer use case is one of those methods companies use for this intention.īefore designing software, you have to create its functional specification. It makes it easier for companies to design the algorithms of automated systems that interact with customers. It is important to know what your customer would choose out of all the given options. ![]() Understanding consumer behavior has been one of the greatest challenges for companies for a long time.
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